We were with Virgin for over a decade. The quality of the fibre service was very good. Probably had about 3-4 brief outages in that entire time. Left because I got fed up with the mid-contract price increases that the government specifically tried to outlaw and then they found a way around it again (it’s not a change of contract if we say in the contract we’re going to change the contract…).
So I rage quit and went with Sky Fibre a year ago, which is BT Fibre and is also very good. Sky were about the only BT Fibre provider when I looked that at least waited until the end of the contract before cranking the price up.
Downside with BT is they force you to use their massive white router, which shouldn’t be necessary.
I don’t think I’ve ever had particularly good customer service from either, but if you get something that is Virgin or BT Fibre to Premises then it should be good quality and hopefully you won’t need customer service too much.
Sky fibre user here. You absolutely can use alt router! Just look at their forums. There are limits, but Asus and others do have options for you. By the way, it is also much faster and reliable wifi than Sky’s own device.
Sorry, I oversimplified, I can’t use my router with Sky. 😞
Even having switched it over to open-source FW and having dug around inside it over SSH, I couldn’t find a way to get my Nighthawk R7800 to do the Option 61 thing.
It’s not a particular great router, but it otherwise does everything I need it to do and is all setup, so still I figured I’d put up with the white box for a year and then switch again… That was probably nearly two years ago now 😅
We were with Virgin for over a decade. The quality of the fibre service was very good. Probably had about 3-4 brief outages in that entire time. Left because I got fed up with the mid-contract price increases that the government specifically tried to outlaw and then they found a way around it again (it’s not a change of contract if we say in the contract we’re going to change the contract…).
So I rage quit and went with Sky Fibre a year ago, which is BT Fibre and is also very good. Sky were about the only BT Fibre provider when I looked that at least waited until the end of the contract before cranking the price up.
Downside with BT is they force you to use their massive white router, which shouldn’t be necessary.
I don’t think I’ve ever had particularly good customer service from either, but if you get something that is Virgin or BT Fibre to Premises then it should be good quality and hopefully you won’t need customer service too much.
Sky fibre user here. You absolutely can use alt router! Just look at their forums. There are limits, but Asus and others do have options for you. By the way, it is also much faster and reliable wifi than Sky’s own device.
Sorry, I oversimplified, I can’t use my router with Sky. 😞
Even having switched it over to open-source FW and having dug around inside it over SSH, I couldn’t find a way to get my Nighthawk R7800 to do the Option 61 thing.
It’s not a particular great router, but it otherwise does everything I need it to do and is all setup, so still I figured I’d put up with the white box for a year and then switch again… That was probably nearly two years ago now 😅