• thanksforallthefish@literature.cafe
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    3 days ago

    A product recall has a specific legal meaning in Australia (and the US).

    A recall means the manufacturer and the distributer have a legal obligation to promptly make available a fix and to do so at no charge.

    Tesla in the US has also addressed 99% of their recalls with over the air fixes. They’re still federally mandated recalls

    Edit to add - and failure to promptly provide a fix in Australia means the customer is entitled to a full refund of orginal purchase price - even on many year old goods - which gives the manufacturer a strong incentive to not faff around