The reason they want emails is because the phone calls are slowing the call center SLA to a crawl and tanking their metrics for the quarter. If this keeps up, the payment processor will push back next time and Christian authoritarians won’t be able to get away with shenanigans like this again.
They probably have their customer support laid out as phone, email, and maybe chat. Phone is the most expensive support channel because it’s 1 person to 1 problem and it’s impossible to scale, so they can’t roll out a bot or ignore the metrics for long. Keep up the pressure!
Do we think these payment processors are running their own call centers? Seems more likely that they’re contracting the work out, and those firms just aren’t going to get their contracts renewed.
Just because the call center is in the united states doesn’t mean that the company did not contract the call center out.
I worked for 3 different call centers in the united states all of them were a 3rd party company and not the company I was providing customer service for.
I think call centers and answering services may be volume based pricing. I know at medical practices I’ve worked at, the answering services used charged by calls received. I don’t know about at the scale of large companies like VISA.
The reason they want emails is because the phone calls are slowing the call center SLA to a crawl and tanking their metrics for the quarter. If this keeps up, the payment processor will push back next time and Christian authoritarians won’t be able to get away with shenanigans like this again.
They probably have their customer support laid out as phone, email, and maybe chat. Phone is the most expensive support channel because it’s 1 person to 1 problem and it’s impossible to scale, so they can’t roll out a bot or ignore the metrics for long. Keep up the pressure!
Do we think these payment processors are running their own call centers? Seems more likely that they’re contracting the work out, and those firms just aren’t going to get their contracts renewed.
deleted by creator
Be sure to speak English if they transfer you to the French line
Did they have a Canadian accent, eh?
Just because the call center is in the united states doesn’t mean that the company did not contract the call center out.
I worked for 3 different call centers in the united states all of them were a 3rd party company and not the company I was providing customer service for.
deleted by creator
I think call centers and answering services may be volume based pricing. I know at medical practices I’ve worked at, the answering services used charged by calls received. I don’t know about at the scale of large companies like VISA.