“Cognizant was not duped by any elaborate ploy or sophisticated hacking techniques,” according to a copy of the lawsuit reviewed by Reuters. “The cybercriminal just called the Cognizant Service Desk, asked for credentials to access Clorox’s network, and Cognizant handed the credentials right over.”
It seems that this is not the first time some had asked for password. Perhaps was the first time the hacker asked for it.